Privacy Policy
Your privacy matters to us. This policy explains how we collect, use and protect your personal information when you use our travel services or contact us.
Al Mukarrmah Travels (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us, enquire about our services, make a booking, or submit your information through advertising and lead-generation channels, including Facebook and Instagram.
We handle personal information in accordance with applicable UK data protection laws, including the UK GDPR and the Data Protection Act 2018.
Who We Are
For the purposes of applicable UK data protection law, Al Mukarrmah Travels is the data controller for personal information covered by this Privacy Policy where we determine how and why that information is processed.
02. Information We Collect
Depending on how you interact with us, we may collect:
- Full name
- Email address
- Telephone or mobile number
- Departure city or preferred airport
- Intended travel dates
- Number of travellers
- Umrah, Hajj or other travel package preferences
- Accommodation and travel requirements
- Information provided when requesting a quotation
- Information submitted through Facebook or Instagram lead forms
- Booking and transaction information
- Communications with our team
- Technical information such as IP address, browser, device and website usage data where applicable
If additional information is required to complete a booking, we will explain what information is required and why.
03. Facebook, Instagram & Meta Lead Forms
Al Mukarrmah Travels may use Facebook, Instagram and other services provided by Meta to advertise our travel and Umrah services.
When you submit an Instant Form or other lead-generation form, we may receive information you enter or choose to share, including:
- Name
- Telephone number
- Email address
- Travel dates or timeframe
- Number of travellers
- Package preferences
- Departure location
- Other answers submitted through the form
We use the information to respond to your enquiry, understand your travel requirements, recommend appropriate Umrah or travel packages, provide quotations and follow up regarding the services you expressed an interest in.
Your use of Facebook and Instagram is also subject to Meta's own terms and privacy practices.
04. How We Use Your Information
We may use your personal information to:
- Respond to your enquiries
- Understand your travel requirements
- Recommend suitable Umrah and travel packages
- Prepare and provide quotations
- Contact you regarding your enquiry
- Process and manage bookings
- Arrange travel-related services
- Provide customer service and support
- Communicate important booking information
- Maintain appropriate business records
- Improve our website and customer experience
- Prevent fraud and protect our business
- Meet legal, regulatory, tax and accounting obligations
- Send marketing communications where permitted by law
05. How We May Contact You
If you submit an enquiry through our website, Facebook, Instagram, telephone or another communication channel, we may contact you using the details you provide.
- Telephone
- SMS
Communications may include information about the travel service, Umrah package, quotation or booking you requested.
06. Lawful Basis for Processing
Depending on the circumstances, we may process your information under one or more lawful bases:
Consent: Where you have given permission for a specific purpose.
Contract: Where processing is necessary to take steps at your request or fulfil a booking.
Legitimate Interests: Where reasonably necessary for our legitimate business activities, provided your rights do not override those interests.
Legal Obligation: Where processing is required to comply with applicable law.
07. Sharing Your Information
We do not sell your personal information.
Where necessary to provide your requested services, information may be shared with trusted parties including:
- Airlines
- Hotels and accommodation providers
- Ground transportation providers
- Travel service providers
- Visa or travel-document processing providers
- Payment processors
- IT, website and CRM providers
- Communication and marketing platforms
- Professional advisers
- Government or regulatory authorities where legally required
08. International Transfers
Travel services may require information to be shared with organisations outside the United Kingdom, including airlines, hotels, ground operators and other providers relevant to your journey.
Where UK data protection law requires safeguards for an international transfer, we will take appropriate measures designed to protect your personal information.
09. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, regulatory, tax, accounting or reporting requirements.
Enquiry information that does not result in a booking will be periodically reviewed and deleted or anonymised when there is no longer an appropriate reason to retain it.
10. Cookies & Website Analytics
Our website may use cookies and similar technologies to:
- Operate essential website functionality
- Understand how visitors use our website
- Improve website performance
- Measure advertising effectiveness
- Support analytics and marketing activities
Where required by UK law, we will request appropriate consent before using non-essential cookies or tracking technologies.
11. Marketing & Advertising
We may use advertising platforms such as Facebook and Instagram to promote our services and generate enquiries.
You can opt out of direct marketing communications at any time by contacting us at contact@almukarmmahtravels.co.uk .
12. Your Data Protection Rights
Depending on the circumstances and applicable UK data protection law, you may have the right to:
- Request access to your personal information
- Ask us to correct inaccurate information
- Request deletion of your information
- Request restriction of processing
- Object to certain processing
- Request data portability where applicable
- Withdraw consent where processing relies on consent
You have the right to object at any time to the processing of your personal information for direct marketing purposes.
13. Data Security
We take reasonable technical and organisational measures designed to protect your personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.
14. Children's Privacy
Where information about a child is required for a family travel booking, it should be provided by or with the involvement of their parent, guardian or other authorised adult as appropriate.
15. Third-Party Websites & Platforms
Our website may contain links to third-party websites and services. We are not responsible for the independent privacy practices of those third parties.
16. Complaints
If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the matter.
You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology or applicable legal requirements.
The latest version will be published on this page with an updated revision date.
18. Contact Us
If you have questions about this Privacy Policy or your personal information, please contact:
Al Mukarrmah Travels
2 Woodthorpe Court
Prestwich, Manchester
M25 0NP
United Kingdom
Email: contact@almukarmmahtravels.co.uk
Phone: +44 7474 892901
Website: almukarmmahtravels.co.uk